Terms and Conditions

Last updated: November 9, 2026

VDPrint.com is operated by GC Web Studio LLC, dba Vegas Design & Print (“Vegas Design & Print”, “VDPrint.com”, “we”, “us”). By placing an order with us, through our website or by invoice, you agree to these terms.

IMPORTANT COLOR INFORMATION

Most of our print products are produced with gang-run printing, where your job is printed together with other jobs on the same press sheet. This keeps four-color printing affordable, but it means color is printed to a “pleasing color” standard, as defined by generally accepted trade practices. Some variation between your file, your screen and the final printed piece is normal and is considered acceptable performance. We do not reprint or credit orders for color variation caused by the gang-run process. If your project requires precise color matching, please contact us for a custom quote before ordering.

General Terms

1. Pricing and Quotes
Prices on our website may change without notice. The price you pay is the price shown at checkout or on your invoice. Written quotes are valid for 30 days. Quotes are based on the specifications you provide, and we may re-quote a job if the files or details do not match those specifications.

2. Payment
All orders must be paid in full before production begins. For custom quotes or special orders we may send an invoice, and production starts only after the invoice is paid. Invoices not paid within 30 days may be cancelled, and pricing may change. If changes to your order create an additional balance, we will contact you and either send an invoice or, with your approval, charge the original payment method. Production continues once the balance is paid.

3. Promotions and Specials
To receive a discount, you must enter the promotion code at checkout. Discounts are not applied after an order has been placed. Some promotions, such as our first-order newsletter discount, require you to be subscribed to our email list. Promotions are available to eligible customers only and may change or end at any time. Any courtesy credit or discount we offer outside a published promotion is at our sole discretion and does not create an ongoing obligation.

4. Lowest Price Guarantee
If you find a lower total price for an identical product from a US-based online printer, we will beat it by 5%. To qualify:

• The product must be identical: same size, paper stock, coating, quantity, finishing and turnaround.
• The competitor’s price must be current and publicly available, and the comparison includes shipping.
• You must send us a link or screenshot before placing your order. The guarantee does not apply to orders already placed.
• It does not apply to coupon or promo code prices, sales or limited-time offers, clearance, membership, wholesale or trade-only pricing, auctions, or custom quotes.

We may verify any request and decline requests that do not meet these conditions.

5. Refunds and Store Credit
Unless a section below states otherwise, resolutions for print orders are issued as store credit or as a refund to the original payment method, at our discretion, depending on the situation. Store credit cannot be exchanged for cash and cannot be combined with other promotions.

6. Payment Disputes
If there is a problem with your order, please contact us first and give us a reasonable opportunity to resolve it before disputing a charge with your bank or card issuer. If a dispute is filed without contacting us, we may provide your order details, our communications and these terms to the card issuer.

7. Liability and Warranty
We warrant that our products meet the generally accepted trade standards for that product and are free of material defects in workmanship. Our liability for any order is limited to the price you paid for the affected product. We are not liable for special, consequential, incidental or indirect damages, including lost profits. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Content Rights and Indemnification
You confirm that you own or have the legal right to use all content you submit, including artwork, logos, photos, text, trade names and slogans. We may refuse to print anything we consider improper or illegal. If a claim, demand or legal action is brought against us because content you submitted infringes a copyright, trademark or other right, or is defamatory, obscene or otherwise unlawful, you agree to indemnify and hold us harmless from all resulting losses, damages, costs and reasonable legal fees.

9. Right to Subcontract
Depending on the product, availability, workload and turnaround time, we may produce all or part of an order at a partner location, either in Las Vegas or elsewhere in the United States.

10. Samples and Advertising
We may use photos of products we produce for samples, our portfolio or advertising, unless you ask us not to when placing your order.

11. Billing
Charges will appear on your statement as “VDPrint.com”, “GC Web Studio” or “Vegas Design”. A fee may apply to returned or declined payments.

12. Privacy
Please see our privacy and security policy.

13. Governing Law and Disputes
These terms are governed by the laws of the State of Nevada. If a dispute arises, please contact us first so we can try to resolve it informally. If it is not resolved within 30 days, it will be resolved by binding arbitration under the rules of the American Arbitration Association, held in Las Vegas, Nevada. Either party may instead bring an individual claim in small claims court if it qualifies.

14. Changes to These Terms
We may update these terms at any time. Changes take effect when posted on this page and apply to orders placed after that date.

Delivery, Shipping and Pickup

15. Shipping
We ship with UPS, USPS, FedEx and DHL. The carrier depends on the product, the destination and the shipping option selected at checkout. Orders ship when production is complete. Ownership of the order passes to you when it is handed to the carrier. We are not responsible for carrier delays, loss or damage, but we will help you file a claim with the carrier. Please make sure your shipping address is correct. Reshipping costs caused by an incorrect address are the customer’s responsibility.

16. Free Local Delivery
Free Local Delivery is available on most of our products in Las Vegas and surrounding areas, including Summerlin, Henderson and North Las Vegas. Whether an order qualifies depends on the products ordered, their size and weight, and where they are produced (see section 9). If your order qualifies, Free Local Delivery appears as an option at checkout. If it is not shown, your order does not qualify, and the delivery charge is based on the shipping option selected at checkout. Local deliveries are made by our team or a courier.

17. Local Pickup
Local Pickup is available by appointment only on eligible orders. If your order qualifies, Local Pickup appears as an option at checkout. We will contact you when your order is ready to schedule a pickup time and location in the Las Vegas area. Orders not picked up within 7 calendar days of being ready are considered abandoned and may be discarded without refund or credit, unless otherwise agreed in writing.

18. Mailing Services
For mailing services, including Every Door Direct Mail (EDDM), mail is delivered by USPS once accepted. Delivery dates are controlled by USPS and are not guaranteed by us.

Print Shop Terms

19. Orders
We print the size and options selected when the order is placed, unless otherwise stated in the order details or special instructions. If you cannot find your size, select the next size up and note the size you need in the special instructions. We may upgrade the coating or quantity of an order at no additional charge, except for mailing pieces or where your instructions say otherwise.

20. Files and Artwork
You can upload your files when placing your order or after. We also accept files by email, Dropbox or similar file sharing links. Please follow these rules for your files:

• Printed as submitted. We do not review, edit or fix customer files. You are responsible for checking spelling, grammar, content, layout, sizing, bleed, fonts, cut and fold lines, and all other details before submitting. We are not responsible for errors in submitted files.
• Proofs. We don't proof every order. When we send you a proof, check it carefully. Once you approve it, we print it as shown and the approval is final. Orders without a proof are printed as submitted.
• Color mode. Files submitted in RGB will be converted to CMYK for printing, which may cause color shifts.
• Bleed. Files that do not meet our bleed specifications may print with white edges or trimmed content.
• Single files. If we receive only one file for a two-sided product, we will print it on side 1 and leave side 2 blank, unless you tell us otherwise.
• Screen colors. Colors on screens and on home or office printers look different from the final printed piece.
• Keep your files. We do not archive files after an order is complete. Please keep your own copies.

21. Print Tolerances
The following are normal for gang-run printing and are considered acceptable:

• The final piece may be up to 1/8 inch smaller or larger than the ordered size, unless exact size is selected.
• The artwork may shift 1/16 to 1/8 inch in any direction. We strongly recommend not using borders in your artwork.
• Cuts may be slightly uneven.
• Colors on a reorder may differ slightly from the original order.

22. Overruns and Underruns
Following generally accepted trade practice, delivered quantities may vary by up to 10% above or below the ordered quantity.

23. Turnaround
Turnaround times are estimates in business days. Turnaround starts when production begins, after payment is received and print-ready files are submitted, and does not include shipping time. Additional finishing, such as folding, scoring, perforating, die-cutting or drilling, may add time. Upgraded turnaround is not a guarantee. If an order does not ship within its estimated turnaround, you may request a store credit toward a future order, issued at our discretion. Delays caused by equipment failure, power outages, carrier issues or events outside our control do not qualify.

24. Cancellations
Orders move into production quickly and are often grouped with other jobs, so we cannot guarantee that an order can be cancelled. Please contact us as soon as possible if you need to cancel. Cancellation requests are reviewed case by case. If a cancellation is approved, costs already incurred may be deducted, and the balance is issued as store credit or a refund at our discretion.

25. Claims, Defects and Reprints
Claims for defects, damage or shortages must be made in writing within 10 calendar days of delivery. Please include your order number and photos. If no claim is made within that time, the order is considered accepted. If an order does not meet generally accepted trade standards, we will reprint it or issue a credit or refund, at our discretion. Reprints are made using the original files submitted. We do not accept new files for a reprint.

Swag Shop Terms

The following terms apply specifically to orders placed through the VDPrint.com Swag Shop. Where not otherwise specified, the General Terms above also apply to Swag Shop orders.

26. Swag Shop Orders
The Swag Shop offers apparel and accessories including but not limited to t-shirts, hoodies, and hats. Orders are fulfilled primarily in-house. VDPrint.com reserves the right to outsource fulfillment to a third-party vendor at its sole discretion without prior notice to the customer.

27. User-Uploaded Designs
Customers may upload their own artwork or designs for application to Swag Shop products. All user-uploaded designs are printed in their “as submitted” form. VDPrint.com assumes no responsibility for print quality issues resulting from low-resolution files, incorrect color modes, improper file formats, or any other deficiency in the submitted artwork. By uploading a design and placing an order, the customer confirms they are satisfied with the submitted file and accepts full responsibility for the final result as it relates to their artwork.

The customer represents and warrants that they hold all necessary rights, licenses, and permissions to reproduce any design submitted for printing. VDPrint.com is not liable for copyright infringement, trademark violations, or any other intellectual property claim arising from customer-submitted designs. The customer agrees to indemnify and hold VDPrint.com harmless from any such claims (see section 8).

28. Sizing
It is the customer’s sole responsibility to select the correct size when placing a Swag Shop order. Size charts are provided on each product page and must be consulted prior to placing an order. VDPrint.com is not liable for orders placed in the wrong size by the customer. However, as a courtesy, we will honor a one-time size exchange per order (see section 30).

29. Returns
Returns are accepted within 30 calendar days of the delivery date, subject to the following conditions:

• Items must be unworn and unwashed. Items that show any signs of wear, washing, alteration, or damage will not be accepted under any circumstances and will be returned to the customer at their expense.
• Returns are only available on blank (undecorated) products. Decorated products, including any item printed with a customer-uploaded or VDPrint.com-supplied design, are not eligible for return unless the item is defective (see section 31).
• Return shipping costs are the responsibility of the customer.
• Approved returns will be issued as store credit. No cash refunds will be issued on Swag Shop orders.

To initiate a return, please contact us within the 30-day return window with your order number and reason for return.

30. Exchanges
Exchanges are accepted within 30 calendar days of the delivery date, subject to the following conditions:

• Items must be unworn and unwashed. Items that show any signs of wear, washing, alteration, or damage will not be accepted under any circumstances.
• Size exchanges are available on blank (undecorated) products only.
• Decorated products are not eligible for exchange unless the item is defective (see section 31).
• Customer-uploaded design orders that were printed correctly but do not meet the customer’s expectations (e.g., color difference, design appearance) are eligible for a one-time exchange or store credit at VDPrint.com’s discretion. No refunds will be issued in these cases.
• Return shipping on exchanges is the responsibility of the customer. VDPrint.com will cover the cost of shipping the exchanged item back to the customer.

To initiate an exchange, please contact us within the 30-day exchange window with your order number and the reason for the exchange.

31. Defective Items
If you receive a Swag Shop item that is defective in workmanship (e.g., misprints caused by VDPrint.com, manufacturing defects, damaged goods), please contact us within 10 calendar days of delivery with your order number and photographic evidence of the defect. At our discretion, we will offer one of the following resolutions:

• Replacement/reprint of the item
• Store credit for the value of the defective item
• Refund to the original payment method

Defective item claims apply to both blank and decorated products, including user-uploaded design orders where the defect is caused by VDPrint.com and not the submitted artwork.

32. Swag Shop Samples/Advertising
VDPrint.com may use Swag Shop products for samples or advertising purposes.

33. Swag Shop Cancellations
Due to the nature of on-demand production, cancellations must be requested before production begins. Once an item has entered production it cannot be cancelled. To request a cancellation, please contact us immediately after placing your order. Approved cancellations will be issued as store credit.